1. Acceptance of Terms: By accessing and using the Shangra Online Store, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Use License: Permission is granted to temporarily download one copy of the materials (information or software) on Shangra Online Store's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.

3. Disclaimer: The materials on Shangra Online Store's website are provided on an 'as is' basis. Shangra Online Store makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

4. Limitations: In no event shall Shangra Online Store or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Shangra Online Store's website, even if Shangra Online Store or a Shangra Online Store authorized representative has been notified orally or in writing of the possibility of such damage.

5. Accuracy of Materials: The materials appearing on Shangra Online Store's website could include technical, typographical, or photographic errors. Shangra Online Store does not warrant that any of the materials on its website are accurate, complete or current. Shangra Online Store may make changes to the materials contained on its website at any time without notice.

6. Links: Shangra Online Store has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Shangra Online Store of the site. Use of any such linked website is at the user's own risk.

7. Modifications: Shangra Online Store may revise these Terms and Conditions for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions.

8. Governing Law: These terms and conditions are governed by and construed in accordance with the laws of Pakistan and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Your privacy is important to us. It is Shangra Online Store's policy to respect your privacy regarding any information we may collect from you across our website, yourwebsite.com, and other sites we own and operate.

1. Information We Collect: We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

2. How We Use Information: We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

3. Data Sharing: We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

4. Third-Party Links: Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

5. Your Choices: You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

6. Cookies: We use "cookies" to collect information about your browsing habits and activity. A cookie is a small piece of data stored on your computer or mobile device when you visit a website. Cookies help us to improve your experience by remembering your preferences and allowing us to understand how you use our site.

7. Policy Changes: Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

We want you to be completely satisfied with your purchase from Shangra Online Store. If you are not entirely happy with your order, we're here to help.

1. Eligibility for Returns:

• Items must be returned within 14 days of purchase.
• Items must be unused, unopened, and in their original packaging.
• A valid receipt or proof of purchase is required.
• Certain items, such as perishable goods, customized products, or personal care items (if opened), are non-returnable for hygiene reasons.

2. Process for Returns:

1. Contact our customer service team at shangrafherbs@gmail.com or call us at +923137330190 to initiate a return. Please provide your order number and reason for return.
2. Our team will provide you with instructions on how to send back your item(s).
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3. Refunds:

• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (e.g., 7-10 business days).
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges:

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at shangrafherbs@gmail.com or call us at +923137330190 for further instructions.

5. Contact Us:

If you have any questions on how to return your item to us, contact us at shangrafherbs@gmail.com.